Shipping policy

How do I place an order?

You can order our products from this site by clicking 'cookie boxes'
Select the box with your selected cookie flavours. Follow through to the checkout.
Fill out your address details and once your order is accepted and the online payment is made, a confirmation email will be sent to you which will contain your order number.

When will the cookies be delivered?

Due to our cookies being baked fresh, please order by Wednesday to allow us to ship them on Friday with next day delivery.

You will be notified by Royal Mail when your cookies are on their way, on the day, packaged in special boxes and delivered to you door.

Can I change my order?

Unfortunately not. We have a small team and aren’t able to make changes to flavours, box size or delivery date.

What should I do if my cookies are damaged in transit?

If you notice that your order is damaged at receipt, please send us photos and a description of the damage to 'info@cookielossal.co.uk' within 24 hours of receiving your package.